TRANSPARENT GUARANTEE

Refund & Cancellation Policy

Last Updated: August 31, 2026

1. 7-Day Money-Back Guarantee

We stand behind the reliability of PixVibe Live. If you purchase an Event Pass or Monthly Pro subscription and experience critical technical failures on our servers that prevent your live event stream from functioning, you are eligible for a 100% full refund within 7 days of purchase.

2. Unused Event Credits Refund

If you purchased an Event Pass credit and have not used it to create a live event, you may request a refund within 7 days of the transaction. Once an event is created, live streamed, and broadcasted to guests, the credit is considered fully consumed.

3. Subscription Cancellation

You can cancel recurring subscriptions (Monthly Pro or Studio Annual) at any point through your dashboard or by emailing support. Upon cancellation, your remaining active event credits will remain available for use until the end of your billing cycle.

4. Refund Processing Time

Approved refunds are processed back to the original payment source (UPI account, Net Banking, or Credit/Debit card via Razorpay) within 3 to 5 business days.

5. How to Initiate a Refund Request

To request a refund, simply send an email to support@pixvibe.online or message us on WhatsApp with:

  • Your registered email address.
  • Payment Transaction ID / UTR number.
  • Brief reason for the refund request.